Returns & Exchanges
At BergHOFF Home, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Log into your account or use our guest portal to select the items you wish to return and receive a Return Authorization number.
Pack with Care
Securely place the unused items in their original BergHOFF packaging, ensuring all manuals and accessories are included to avoid restocking fees.
Ship Your Package
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned cookware or kitchenware, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing